Refund & Returns Policy

Last Updated: August 12, 2026

Thank you for shopping with PANLITE TOOLS. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review our refund and return policy below.

Returns

We accept returns for eligible products within 7 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must include original packaging, accessories, and documentation.
  • Proof of purchase or a valid order number is required.
  • The item must not show signs of misuse, damage, or excessive wear.

To request a return, please contact us at info@panlitetools.com with your order number and the reason for the return. Please contact us before sending any product back.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Downloadable digital products
  • Gift cards
  • Customized or personalized products
  • Items marked as final sale
  • Products that have been used, modified, or damaged after delivery

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If your return is approved, your refund will be processed to your original payment method within 5–7 business days.

Please note that the time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the product was received damaged, defective, or incorrect.

We recommend using a trackable shipping service when returning an item, as PANLITE TOOLS cannot guarantee receipt of items that are returned without tracking.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product, packaging, and your order details so we can assist you.

After reviewing the issue, we may offer a replacement, exchange, or refund depending on the circumstances.

Return Approval

All returns must be approved by PANLITE TOOLS before being shipped back. Items returned without prior approval may not be accepted or may experience delays in processing.

Returned products must meet the eligibility requirements outlined in this policy. We reserve the right to refuse returns that do not meet these requirements.

Contact Us

If you have any questions about returns or refunds, please contact us:

PANLITE TOOLS
Email: info@panlitetools.com

We’re here to help and will do our best to resolve your issue as quickly as possible.